FAQs

We are a premium retailer of trendy, top-quality cosmetic products, based in USA . Kindly read more here  or contact us for any information about us.

Yes, we are. We thrive in a beauty clan where all products are manufactured or developed by methods that do not involve cruelty to animals. Consequently, we only showcase beauty brands that do NOT test on animals.  

Yes, we are. Our products are void of any animal ingredients or animal-derived ingredients. This means that you are sure to purchase premium brushes and Eye shadow palettes guaranteed to be strictly cruelty-free and vegan.

We ship from different fulfilment centers based in Africa and Europe .

Once an order is shipped, we would send detailed information on your tracking number. Depending on your shipping provider (DHL and FEDEX ), you should easily have access to your package transit times and progress. For local pickups you will receive a notification text when your package will be ready to be picked up .

Unfortunately, we do not take wholesale orders at this time.

Yes! However, we are only able to cancel orders within the first 12 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service, and this includes getting your orders out as fast as possible.

Unfortunately, we are not responsible for lost or damaged items.

 Once your orders have been shipped from our warehouse, we are deemed to have transferred full custody and care to the postal handler. Consequently, customers are required to forward any transit or post-delivery complaint to their courier accordingly. We advise that you call the customer service team of the courier for further direction.

We are so sorry for any inconvenience this might have caused you.

Our customer service team is here to help make things right. Please contact us to help@faracosmétic.com with full details to enable us work to get you your goods as soon as possible.

Sadly, we do not accept returns.

Unfortunately, we do not offer exchanges at this time.

Sadly, we won't take responsibility for the honest mistake of our customers. However, a new product can be shipped after reshipping costs have been paid for.

Yes, we welcome possible shipments to all countries worldwide through reliable Courier International services (DHL and FEDEX ).  

we ship from different fulfilment centers based in Africa and Europe and pickup location across AFRICA

No. Sadly, we are not responsible for customs clearance, delays, or compliance. Kindly check with your local customs office to ensure that your order complies with local customs regulations.

Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents.

Consult your local customs office for detailed information.

we usually require 1-2 business days to process your orders before your order is ready for pick-up or shipping . Orders received before 5pm are processed same day shipped the next day . We offer same day delivery per your request at the check out . However, during high peak periods and public holidays, we may need 2-3 business days to process your orders before shipment. However, we pride ourselves on prompt service, and this includes getting your orders out as fast as possible.

RETURNS

At Faracosmestic, we hold our customer satisfaction in esteem reverence. This is why we strive relentlessly to provide only the best quality deliveries from our sales end. Unfortunately, our business concession does not accommodate REFUND, EXCHANGE, and RETURN upon paid and transited items to our customers. It is our policy that once paid goods are transferred to a postal handler and shipped from any of our warehouses, Faracosmestic assumes unfettered immunity from any foreseeable or unforeseeable circumstance arising from the point of transit to delivery.

We expect that such arising circumstance is sorted with the respective courier service or any other responsible party.  

SHIPPING 

Our shipping cost is quoted according to your chosen destination. However,  Faracosmétic usually requires 2-3 business days to process your orders. However, during high peak periods and public holidays, we may need 3-5 days to process your orders before shipment. More so, we pride ourselves on prompt service, and this includes getting your orders out as fast as possible. 

At the moment we only patronize the following courier services:

DHL
FedEx

DELIVERIES WITHIN THE USA

For shipments to the USA, we estimate 2 to 7 days delivery. However, FedEx Ground many take 2 to 6 days and Dhl E-commerce - 2 to 7 days.

INTERNATIONAL DELIVERIES

We also estimate a 10 to 30 Business Day time frame for all our International shipments. However, FedEx Ground, Priority and Economy to Canada may take 1 to 2 Business Days while FedEx Ground, Priority and Economy to all other countries require 2 to 5 Business Days.

We also tip DHL Express shipment to Canada between1 to 2 Business Days while other DHL Express to Other Countries may deliver within 2 to 7 Business Days.

TRACKING OF ORDERS

Once your order has been placed, you'll first receive an order confirmation email. A shipment notification email with tracking information will follow. In case you did not receive a confirmation email, please check your spam.

Once your order is shipped, you can also enroll on the website of the courier service for tracking and follow-up. This free service will proactively send you delivery alerts updating you on the day and time of your delivery. Plus, you can reroute your orders to another location, leave instructions for the driver, or schedule a redelivery, giving you additional control over your deliveries.

Is your package taking longer than expected? Apologies! This happens sometimes. Kindly check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it's not concealed or jammed. Also, ask your neighbors if they may have received it for you. If your package still hasn't turned up (we recommend waiting 14 days before assuming a package is lost), please call the customer service team of the courier:

Click here to track COLISSIMO parcels

FedEx customer service: 1-800-463-3339

DHL customer service: 1-800-225-5345

You can also Click Here to contact us for more assistance.

The Pick up location for orders in Libreville Gabon is located next to Sainte Marie Pharmacy at Faracosmetic Pick up Office . Please Call our costumer service at 06 59 98 550 for more information and guidance . For to receive your order please come with your order number or a ID for identification .

We only accept the following payments methods online:

Visa

MasterCard

American Express

Discovery , Paypal and Venmo .

N.B. payment options may vary from country to country.

We apologize for any inconvenience this might cost you. This is usually due to unforeseen circumstances encountered while processing your payment. Most times, when an order is placed, the payment is placed on hold and later released by your bank. When this occurs, you may be charged twice for a single transaction. However, be assured you were billed ones and not twice. For confirmation, kindly check your bank statement after 30 days or contact your payment provider to effect a payment reversal.